Relationship between citizens and administration, with an emphasis on " e-Građani" system

Odnos građana i uprave od izuzetne je važnosti za efikasno funkcioniranje aparata javne uprave. Oni su u međusobnoj zavisnosti, a njihovi odnosi regulirani su Zakonom o sustavu državne uprave, prema kojem se taj odnos temelji na međusobnoj suradnji i povjerenju te poštivanju dostojanstva ljudske osobe. U radu je teoretski izložena ova tematika, pri čemu se opisuje odnos građana i uprave, obilježja i izazovi elektroničke javne uprave, a posebno poglavlje stavlja naglasak na sustav e-Građani. Sustav e-Građani je web aplikacija, pokrenuta u svrhu modernizacije, pojednostavljenja i ubrzanja komunikacije građana i javne uprave u Hrvatskoj te kako bi se povećala transparentnost javnog sektora prilikom pružanja javnih usluga. Sam sustav kao dio elektroničke javne uprave, doprinosi efikasnosti javne uprave te utječe poboljšanje javnih usluga građanima, unaprjeđenje interakcije sa poslovnim subjektima, osnaživanje građana kroz pristup informacijama te učinkovitije upravljanje u javnoj upravi, što u konačnici može rezultirati smanjenjem korupcije, povećanom transparentnosti i smanjenjem troškova javne uprave.The relationship between citizens and administration is of utmost importance for the efficient functioning of the public administration apparatus. They are in interdependence, and their relationship is governed by the State Administration System Act, whereby this relationship is based on mutual cooperation and trust, as well as dignity of the people involved. The topic is theoretically exposed in this paper, describing the relationship between citizens and administration, the features and challenges of electronic public administration, with special focus on the „e-Građani“ (eng. e-Citizen) system. E-Građani is a web application designed to modernize, simplify and accelerate citizen and public administration communication in Croatia, aiming to increase transparency of public sector in providing public services. The system itself, as a part of the electronic public administration, contributes to the efficiency of public administration and affects the improvement of public services provided to citizens, improving interaction with business entities, empowering citizens through access of information and more efficient management in public administration, which ultimately can result in reduced corruption, increased transparency and reduced costs public administration